Part I: Refund Policy

  1. You are required to inspect the product for any damage immediately upon receipt. We accept refund requests submitted within 7 days of receipt for reasons such as product defects or damage during transportation.
  2. You may initiate a refund request directly through our website’s email （services@yunzhanz.sg-host.com）, WhatsApp, or phone（+86 18965608305）. We will process your refund request within 7 days, and the refund will be credited back to your original payment account.
  3. As we offer free shipping for our products, we will deduct a portion of the shipping fee incurred when the product was sent out. We appreciate your understanding.
  4. Regarding product returns: We will arrange for a logistics service provider to collect the item from your location.
  5. Due to varying import policies across countries, we will handle each case according to the actual situation. If the product you ordered is banned from import into your country or region, we will contact you promptly for a refund or, with your consent, arrange for an exchange to another product.

Part II: Logistics and Shipping

  1. We provide global free shipping via express delivery services. Some shipments may be sent through TNT, DHL, UPS, or other more convenient international logistics companies.
  2. Our order processing time is approximately 3-5 days. Shipping times vary by region, but we strive to deliver your products within 5-20 days. 

Part III: Frequently Asked Questions

  1. Is it safe to purchase products from this website?
    Yes, absolutely. Our shopping cart utilizes the latest security technology: SSL 128-bit encryption to handle all information.
  2. Will my personal information be leaked?
    No, it will not. We strictly adhere to our website’s privacy policy terms. Your personal information is only used for processing your orders and is stored with the same level of security (SSL 128-bit encryption).
  3. What makes your products different?

Some of our products originate from Tibetan communities in Tibet, Sichuan, Yunnan, Qinghai, and Gansu. They have been consecrated in monasteries, imbued with high spiritual energy and auspicious blessings, and empowered by master lamas